Customer Voice Mapping
Analyze customer feedback, surveys, and reviews to uncover explicit and implicit needs, recurring pain points, and unmet expectations within a given market and topic. The flow synthesizes these insights into a clear view of customer priorities, guiding product innovation, experience design, and communication strategy. Inputs: market (e.g., maritime logistics), topic (e.g., green hydrogen).
Customer Experience Teams aiming to understand feedback for service improvements and satisfaction.
Innovation Strategists identifying unmet customer needs to drive impactful new offerings.
Marketing Analysts requiring synthesized feedback to inform messaging, positioning, and campaigns.
Product Managers seeking actionable customer insights for roadmap and feature prioritization decisions.
Checks against hallucinations, confabulation, and maintains process quality
Cites every claim and provides a list of used sources
Autonomous execution based on your inputs and agent instructions
Asks follow-up questions autonomously
PDF
Powerpoint
Public Link
What you get
Customer Needs Identification
Maps both explicit and implicit customer needs utilizing voice of customer data sources, enabling clear insights into drivers of satisfaction and expectations.
Customer Pain Points Identification
Analyzes recurring pain points within customer feedback surveys and reviews to reveal barriers and offer actionable solutions to improve satisfaction.
Summary
Delivers a comprehensive summary highlighting critical customer needs and pain points to support innovation and drive customer-centric growth.
$8
Per run162
hours savedSimilar Apps
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